Recently, a letter of appreciation from an Indonesian customer has drawn widespread attention, highlighting XCMG’s strong reputation in overseas mining markets. The letter praised the professionalism and dedication of XCMG service engineer Mr. Hu Shizhu, recognizing him as a vivid example of XCMG’s service excellence and expressing expectations for deeper and broader cooperation with XCMG in the future.
The customer wrote:
“Mr. Hu’s professionalism and dedication are a vivid embodiment of XCMG’s service excellence. We sincerely hope that all XCMG service engineers will uphold the same high standards and continue to provide customers with top-quality and efficient support.”
This sincere recognition reflects not only appreciation for an individual engineer, but also strong confidence in XCMG’s products and service system. In the highly competitive Indonesian market, XCMG wide-body mining trucks have earned lasting trust through proven reliability, efficiency, and comprehensive support.
Reliability and Efficiency Proven in Harsh Conditions
At a mining site characterized by muddy terrain and heavy loads, 20 units of XCMG XGA105 wide-body mining trucks delivered outstanding performance. Throughout a challenging six-month rainy season, the fleet achieved an availability rate of over 96%, accumulating more than 3,200 hours of high-intensity operation—setting a new benchmark for the industry.
With optimized steering and hydraulic systems, a high-strength rigid frame, and a scientifically engineered suspension system, the XGA105 is designed around the core values of safety, economy, and efficiency. Even under extreme operating conditions, the trucks maintained excellent payload capacity while achieving fuel consumption as low as 30 liters per hour on muddy roads, delivering both stability and confidence in demanding operations.
Professional Service That Goes Beyond Delivery
For XCMG, equipment delivery marks the beginning—not the end—of long-term partnership. When unexpected issues arose, the XCMG service team responded quickly, efficiently resolving faults while proactively implementing biodiesel filter upgrades and conducting multiple rounds of professional training. These measures helped customers reduce operating costs and improve fleet management efficiency.
As the customer noted, “This level of support is unmatched by any other manufacturer in Indonesia. It significantly reduced downtime and avoided major economic losses.”
From pre-positioned spare parts and on-site service teams to professional training and 24-hour response mechanisms, XCMG integrates service throughout the entire equipment lifecycle—ensuring that support truly reaches customers, no matter the distance.
A single letter of thanks has become a powerful testament to trust and partnership. In Indonesia and across global markets, XCMG continues to honor every commitment with reliable products and attentive service—winning recognition, one project at a time.
